Privacy Policy for Customer

TDC International CO., LTD.  and affiliated companies recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.

Source of personal information

1. We obtain personal information directly from you as follows:

    The process of registration on Fact-Link

    Conducting surveys or correspondence via email or other communication channels.

    Gather information through your browser's cookies.

2. We may collect your personal information from other sources such as search engines, social media, government agency etc.

Collection of Personal Data

We will collect your personal data directly through followings:

    Registration on Fact-Link



Types of Data Collected

Personal data such as Name, Surname, Nationality, Gender etc.

Contact information such as Address, Telephone number, Fax number,E-mail address, Position, Company name etc.

Account details Username, Password.

Transaction and Financial information Purchase history, Bank account

Technical data IP address, Cookie ID.

Others Photo, Video, and Other information that is considered as personal data under the Personal Data Protection Laws.

Storage of Data

We store your personal data both hard copy and soft copy.

We store your personal data by using the following systems:

    Server service providers in Thailand

    Server service providers in overseas.

Use of Data

We use the collected data for various purposes:

    To create and manage accounts

    To provide products or services

    To improve products, services, or user experiences

    To share and manage information within organization

    To conduct marketing activities and promotions

    To provide after-sales services

    To gather user’s feedback

    To process payments of products or services

    To comply with our Terms and Conditions

    To comply with laws, rules, and regulatory authorities

Disclosure of Personal Data

Fact-Link keeps Users’ information under strict control and does not disclose any to third parties without the prior consent from the Users except the following parties in certain circumstances only.


We may disclose your personal data within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.

Service Providers

We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.

Business Partners

In relation with our business partners or affiliates, we may disclose certain personal data to them in order to coordinate and provide our products or services to you and provide necessary information about the availability of our products or services.

Law Enforcement

We may be required to disclose your personal data if required to do so by law or in response to valid requests by government authority such as courts, government authorities.

Data Retention

We will retain your personal data for 5 years as long as you are a customer or under membership with Fact-Link, or for as long as necessary in connection with the purposes set out in this Privacy Policy. We will erase or destroy your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Advertising and Marketing

To enable you to receive benefits from using our products or services, we use your personal data to analyze, personalize and enhance our products or services, and marketing efforts through Google, Facebook, pixel tracking code and others. We use such information to provide you with customized and personalized recommendations for products or services we think will be of interest to you.

To carry out marketing and communication activities, marketing advertisement, sales, special offers, news, public relations, promotions and presentations of the Fact-Link’s products and services, the Fact-Link’ s affiliated companies, business alliances and other legal entities only in case that the Fact-Link acquires your consent. During the use of the service, we will send you information about marketing activities and promotion of our marketing, products and services that we think may be of interest to you in order to provide you with the most efficient service.


Data Update: You have the right to rectify your personal data to be updated, complete and not misleading.

Withdrawal of consent:

You have the right to withdraw consent at any time throughout the period after you consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws.

Data Erasure or Destruction:

You have the right to request us to erase, destroy your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy.


To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time.

This Privacy Policy was last updated and effective on 20th May 2022

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their own privacy policy.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

Data Controller


75/35 12A Fl., Richmond Office Bldg., Sukhumvit 26, Khlong Tan, Khlong Toei, Bangkok, 10110